The online gambling industry has not always had the best reputation.
When online casinos were still in their infancy, players were tasked with downloading questionable and virus-infected programs a few decades ago. The marketing was little more than affiliate spam.
It was the Wild West when the internet was still a bit wet behind the ears, and everything was experimental. For the safest and fairest gaming experience, follow these basic but essential steps:
What does a regulator mean to you?
For many players, it is a sign that a casino is legitimate. It has issued some ground rules and has an official seal of approval. Regulation is essential, but it is not the only thing that matters, and it does not always mean what you think it means.
Regulators should act as intermediaries and legislators. If something goes wrong, you have to go somewhere.
The first thing to do is send a message to the casino. All websites have some contact address, so this shouldn’t be a problem.
If that fails, you need a grievance procedure, but don’t take their word for it. Look at casino review sites, review complaints and bad reviews, and make sure the casino has responded to them. It may take a few weeks to respond, and you won’t always get the answer you want.
The first person to be scammed will report her experience on a forum or review page. Reviewers and bloggers collect this experience. The news will spread, and before you know it, the site will be blacklisted everywhere. The more you grow in this industry, the more likely you will receive terrible, outrageous, and even false reviews.
If the casino doesn’t actively get good reviews, it won’t, and it often does in the online gambling industry.
Trustpilot is an excellent example of how biased this system is. E-commerce sites can “claim” your Trustpilot profile, allowing them to send review invitations to all buyers. Since 99.9% of customers have a good experience, most of these opinions are positive.
Without these invitations, these qualifications will not come. This means that a reviewer has to actively search for a review page, find the company, register, and then leave feedback.
- Use Google to analyze the genuineness and importance of an online casino before registering.
- Most consumers only do so when they have something negative to say and want to vent their anger and revenge on the company.
This is why an unclaimed company like Apple scores terrible
despite having some of the best customer support globally, smaller companies with multiple complaints have near-perfect scores.
Approved payment providers
Many players agreed to make a move, citing potential problems with credit cards, including the exorbitant cash fees they charge for any online gambling transaction.
But a small subset of gamers has argued that credit cards are the safest form of gambling and, in a way, they are correct, but not entirely.
You are entitled to a chargeback. If the merchant does not honor their end of the deal, the consumer can initiate a chargeback and get their money back.
You are reporting a fraudulent transaction, and this ability gives you peace of mind when playing new online casinos. As long as you are a legitimate victim of fraud, you can contact the payment service and undo the payment.
Therefore, it is essential to use an online casino that accepts secure payment methods like Mastercard, Visa, and PayPal.
Legitimate online casinos do not create their games. Some of the best have exclusive games made for them, but these are among the few, not the hundreds. Most of the games you will see are provided by third-party vendors who license this software to casinos.
The casino pays a license fee, transfers part of the revenue, and selects games. These developers check all their games for fairness, making sure every spin is fair.